The Ottawa Valley Wild Bird Care Centre (“us”, “we”) are committed to respecting our relationship with you. This Policy explains how your personal information is collected, used, and safeguarded in accordance with Canada’s Personal Information Protection and Electronic Documents Act, Ontario’s Personal Information Protection Act, and other relevant legislation.

As a registered charity, we rely on our generous donors to continue our important work. Providing us with accurate information helps us communicate in the most cost-effective manner.​

Information we Collect

Personal Information

“Personal information” includes information that can be used to identify or infer the identity of a specific person. Examples of personal information include your name, address, phone number, and email.

Providing your personal information is at your discretion but is required in some instances to fulfill your request. By law, we are required to take your full name and mailing address, for example, when you sign up for our newsletter, drop off a bird to us, or make a donation for which you wish to receive a tax-deductible receipt.

By providing personal information to us, you allow “deemed” consent to the collection, use and disclosure of your information in accordance with this policy. When you provide contact information to us for one purpose, we may contact you using that information for other areas of our work. We respect your right to control your personal information and encourage you to contact us immediately if you want us to stop using it in any particular way. We will fulfill your request in the timeliest way possible.​

Payment Services

Oftentimes, donations are made via credit card. When you make a donation to the Ottawa Valley Wild Bird Care Centre online, your credit card is processed by third-party Payment Card Industry PCI-Compliant services. We use CanadaHelps,  Square and PayPal Checkout. All payment services are PCI compliant and use and store information securely.

Aggregate Data

Aggregate data may be used for reports. ​

Access to & Protection of Your Personal Information

Your personal information is protected from unauthorized access. Physical and electronic security measures shall be used to ensure personal information is secure. Access to donor and volunteer records shall be limited to those who require such information to fulfill their job responsibilities. The confidentiality of donor and volunteer records shall continue after the relationship with the individual has ended and will be stored for a certain amount of time before being properly destroyed.

​Children: We take special precautions to protect the privacy of children. In general, we define “children” as users under 14. For some of our programs, such as the Junior Avian Ambassador program, we will not collect personal contact information (like full name, e-mail address, or home address) from children without the consent of a parent or legal guardian. We do not ask for more personal information than is necessary for a child to participate in the program. ​

Links to Other Websites

Our website may contain links to websites owned and operated by other organizations. Please review the privacy policy and terms of use for each website you visit. They are not governed by this policy.

​Web Analytics

When you visit our website, we may collect information about your browser, your IP address, data and time of visits, pages viewed, time spent on our website, and the websites visited just before and just after our website. This information is collected for the purposes of diagnosing problems with our website and to track website usage. Some information, such as your Internet domain name or your Internet protocol (IP) address may identify you. In addition, our advertisers and ad serving companies may also use "web beacons", "spotlights" or "clear gifs" to determine which advertisements and promotions website visitors have seen and how they responded to them.

​Updates & Changes

This policy may change from time to time without notice.